Journal of Human Resource Management,
20(1), 03-05.
https://doi.org/10.4102/sajhrm.v20i0.2029
Cropanzano, R., Anthony, E. L., Daniels, S. R.,
& Hall, A. V. (2017). Social exchange theory:
A critical review with theoretical remedies.
Academy of Management Annals, 11(1),
479-516.
https://doi.org/10.5465/annals.2015.0099
Das, B. L., & Baruah, M. (2013). Employee
retention: A review of literature. Journal of
Business and Management, 14(2), 8-16.
https://doi.org/10.9790/487X-1420816
Diah, A. M., Hasiara, R. L. O., & Irwan, M.
(2020). Employee retention of
pharmaceutical firms in Indonesia: Taking
investment in employee development and
social and economic exchange as predictors.
Systematic Reviews in Pharmacy, 11(1),
564-572. https://acortar.link/RWDwom
Diaz-Vilela, L. F., Delgado Rodríguez, N., Isla-
Díaz, R., Díaz-Cabrera, D., Hernández-
Fernaud, E., & Rosales-Sánchez, C. (2015).
Relationships between contextual and task
performance and interrater agreement: Are
there any? PLOS ONE, 10(10), e0139898.
https://doi.org/10.1371/journal.pone.013989
8
Drake, T. J. (2012). Assessing employee
engagement: A comparison of the job
engagement scale and the Utrecht work
engagement scale (Doctoral dissertation),
Colorado State University.
Egan, T. M., Yang, B., & Bartlett, K. R. (2004).
The effects of organizational learning culture
and job satisfaction on motivation to transfer
learning and turnover intention. Human
Resource Development Quarterly, 15(3),
279301. https://doi.org/10.1002/hrdq.1104
Eldor, L., Harpaz, I., & Westman, M. (2020). The
work/nonwork spillover: The enrichment role
of work engagement. Journal of Leadership
& Organizational Studies, 27(1), 21-34,
https://doi.org/10.1177/1548051816647362
Fornell, C., & Larcker, D. F. (1981). Evaluating
structural equation models with unobservable
variables and measurement error. Journal of
Marketing Research, 18(1), 39-50.
https://doi.org/10.1177/00222437810180010
4
Gannon, M., Rasoolimanesh, S. M., & Taheri, B.
(2021). Assessing the mediating role of
development. Journal of Travel Research,
60(1), 149-171.
https://doi.org/10.1177/0047287519890926
Hair, J. F., Howard, M. C., & Nitzl, C. (2020).
Assessing measurement model quality in
PLS-SEM using confirmatory composite
analysis. Journal of Business Research,
109(5), 101-110.
https://doi.org/10.1016/j.jbusres.2019.11.069
Hair, J. F., Hult, G. T. M., Ringle, C. M.,
Sarstedt, M., Danks, N. P., & Ray, S. (2021).
Partial least squares structural equation
modeling (PLS-SEM) using R, (3rd ed). Cham,
Switzerland: Springer Nature.
https://doi.org/10.1007/978-3-030-80519-7
Henseler, J., Dijkstra, T. K., Sarstedt, M.,
Ringle, C. M., Diamantopoulos, A., Straub,
D. W., Ketchen, D. J., Jr., Hair, J. F.,
Hult, G. T. M., & Calantone, R. J. (2014).
Common beliefs and reality about
PLS. Organizational Research Methods,
17(2), 182-209.
https://doi.org/10.1177/1094428114526928
Hobfoll, S. E., Halbesleben, J., Neveu, J. P., &
Westman, M. (2018). Conservation of
resources in the organizational context: The
reality of resources and their consequences.
Annual Review of Organizational Psychology
and Organizational Behavior, 5(2), 103-128.
https://doi.org/10.1146/annurev-orgpsych-
032117-104640
Imran, R., & Atiya, T. M. S. (2020). The role of
high-performance work system and human
capital in enhancing job performance. World
Journal of Entrepreneurship, Management
and Sustainable Development, 16(3),
195-206. https://doi.org/10.1108/WJEMSD-
09-2019-0074
Jaharuddin, N. S., & Zainol, L. N. (2019). The
impact of work-life balance on job
engagement and turnover intention, The
South East Asian Journal of Management,
13(1), 106-118.
https://doi.org/10.21002/seam.v13i1.10912
Jang, Jo., & Kim, (2020). Can employee
workplace mindfulness counteract the
indirect effects of customer incivility on
proactive service performance through work
engagement? A moderated mediation model),
Journal of Hospitality Marketing and
Management, 29(7), 812-829.
https://doi.org/10.1080/19368623.2020.1725
954
Karadas, G., & Karatepe, O. M. (2018).
Unraveling the black box: The linkage
between high-performance work systems and
employee outcomes. Employee Relations,
41(1), 67-83. https://doi.org/10.1108/ER-04-
2017-0084
Kassim, N. M. (2006). Telecommunication
industry in Malaysia: Demographic effects on
costumer expectations, performance,
satisfaction and retention. Asia Pacific
Business Review, 12(4), 437-463.
http://doi.org/10.1080/13602380600571401